Privacy Policy

1. Introduction

PaintedForU ("we," "us," or "our") operates the website paintedforu.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, place an order, or otherwise interact with our services. Please read this policy carefully. By using the Site, you consent to the practices described in this policy.

2. Information We Collect

Personal Information You Provide

When you create an account, place an order, or contact us, we may collect:

• Contact information: name, email address, shipping address
• Account credentials: email and encrypted password
• Order details: portrait style, canvas size, custom instructions, and payment information
• Photographs: images you upload for portrait creation
• Communications: messages you send to us via email or through the Site

Information Collected Automatically

When you visit the Site, we may automatically collect:

• Device information: browser type, operating system, device type
• Usage data: pages visited, time spent on pages, referring URLs
• IP address and approximate geographic location
• Cookies and similar technologies (see Section 7 below)

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your portrait orders
• Create and manage your account
• Communicate with you about your orders, previews, and revisions
• Send order confirmations and shipping updates
• Provide customer support
• Improve our Site, services, and user experience
• Analyse usage trends and website performance
• Prevent fraud and ensure the security of our Site
• Comply with legal obligations

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service providers: We share information with trusted third-party service providers who assist us in operating the Site, processing payments (e.g., Stripe), hosting files, and delivering orders. These providers are contractually obligated to protect your information.
• Artists: We share your uploaded photographs and order instructions with our portrait artists solely for the purpose of creating your custom painting. Artists do not receive your contact or payment information.
• Legal requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Your Photographs

We understand that the photographs you upload are personal and meaningful. We use your photos exclusively to create your custom portrait painting. We do not use your photographs for marketing, advertising, or any other purpose without your explicit written consent. Uploaded photographs are stored securely and are accessible only to the artists assigned to your order and our support team.

6. Payment Security

All payment transactions are processed through Stripe, a PCI DSS Level 1 certified payment processor. We do not store your credit card numbers, CVV codes, or full payment details on our servers. Payment information is transmitted directly to Stripe using industry-standard encryption (TLS/SSL). For more information about Stripe's security practices, please visit stripe.com/privacy.

7. Cookies and Analytics

We use cookies and similar tracking technologies to enhance your experience on the Site. Specifically:

• Essential cookies: Required for the Site to function properly, including authentication and session management.
• Analytics cookies: We use Google Analytics to understand how visitors interact with the Site. Google Analytics collects anonymised data about page views, session duration, and traffic sources. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. If you wish to delete your account and associated data, please contact us at [email protected].

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS/TLS), secure cloud storage, hashed passwords, and access controls limiting who can view your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain legal exceptions.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Opt-out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

11. Children's Privacy

Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at [email protected].

12. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

13. International Users

PaintedForU serves customers worldwide. If you are accessing the Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers are located. By using the Site, you consent to the transfer of your information to these countries, which may have different data protection laws than your country of residence.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this page periodically. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: